Frequently asked questions
Security
Am I required to upload documents and why?
You can use the website, play, and win without documents. But if you want to withdrawal your winnings, you will need to upload documents to verify your identity. We have to follow the standards set out by the Curacao licensing authority. This means that, in certain situations, we may ask our players to provide additional supporting documentation.
Сan I edit the data in my profile?
Yes, you can edit your profile information. But some fields are not editable. Please, contact our support team to change the data.
Is my personal information secure in the WinLion?
Please be confident that your documents and other personal data will be protected.
Am I required to verify my account in order to make a deposit or a withdrawal?
Yes, you need to verify your account by adding personal documents for withdrawals.
How should I send my documentation?
Go to the “Security & Verification” tab in your Profile. There you will find all the necessary documents. Upload documents in JPG or PNG (max size 2MB).